Tag Archives: salesforce

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News

Customer experience software provider Medallia debuted a number of advancements to its Medallia Experience Cloud platform this week at its flagship event Experience '18. Medallia officials said the updates include new developments in artificial intelligence (AI), machine learning (ML), mobile technology and IoT. The updates include: Medallia Athena: Designed

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Marketo Acquires Bizible, Salesforce Buys CloudCraze, More News

Marketo Acquires Bizible, Salesforce Buys CloudCraze, More News

Marketing automation provider Marketo announced its acquisition of Bizible during its Marketing Nation Summit customer conference in San Francisco this week, in what it called "its largest acquisition to date." Financial terms of the deal were not disclosed.  The acquisition comes two years after private equity firm Vista Equity acquired Marketo for $1.79 billion  and took it

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How to Use Salesforce for Project Management

How to Use Salesforce for Project Management

Complex customer engagements require thoughtful and on-point project management. Project management helps achieve the consistent brand communications which are the hallmark of excellent customer experiences — during marketing and pre-sales, during the sale and following the purchase.

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Salesforce Buys MuleSoft for $6.5B, IBM Releases Watson Assistant, More News

Salesforce Buys MuleSoft for $6.5B, IBM Releases Watson Assistant, More News

IBM unveiled IBM Watson Assistant this week at its IBM Think 2018  conference in Las Vegas. The smart enterprise assistant combines artificial intelligence (AI), cloud computing and the Internet of Things (IoT) to help deliver contextually relevant customer experiences.

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Digital Workplace Newsbyte: Salesforce Gets Productive With Dropbox, Dennerline Leaves Alfresco

Digital Workplace Newsbyte: Salesforce Gets Productive With Dropbox, Dennerline Leaves Alfresco

Dropbox is back this week with yet another strong market play after announcing its IPO and a new partnership with Google. This time, it has announced a deeper integration with San Francisco-based Salesforce that will, for all intents and purposes, create a new DAM (Digital Asset Management) for both vendors.

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IBM Brings Artificial Intelligence to Salesforce Quip, Box’s London HQ, More News

IBM Brings Artificial Intelligence to Salesforce Quip, Box's London HQ, More News

One of the biggest news items in the digital workplace this week was the announcement of IBM and Salesforce's deepening partnership, with new integrations between IBM Cloud, Watson Services, Salesforce Quip and Service Cloud Einstein. The two companies announced their initial partnership last March. It envisaged a combination of

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CrownPeak’s New Release, Salesforce Platform Updates, More News

CrownPeak's New Release, Salesforce Platform Updates, More News

Catch up on the latest news in the customer experience arena with our quick news wrap up. CrownPeak Releases Critical Path Monitoring Denver-based digital experience software provider CrownPeak has released a Critical Path Monitoring solution that is designed to analyze issues in organizations' marketing technology stacks that affect site conversion

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