Consumer and workplace chatbots share the same technology, but there are some fundamental differences between the two. Consumer chatbots tend to be narrower in focus and deal with high volumes of shallow requests.
Continue reading...Tag Archives: sam marshall
Hub Sites Raise SharePoint’s Intranet Potential
Here's a paradox for you: although the majority of enterprise intranets are built on SharePoint, SharePoint historically has had few built-in features that perform basic intranet functions.
Continue reading...Ready-Made SharePoint Intranets in 2018
The market for SharePoint add-ons that give intranet functionality is growing rapidly, not just in the number of options but also the number of companies rolling them out. Each year I lead a review of the SharePoint Intranets in-a-box marketplace. The reports reflect the growth in the market: the first report in 2016 covered
Continue reading...If Work Was So Great, We’d Do it for Free
At the end of the book “The Dilbert Principle,” Scott Adams writes, “Some people think that because I cleverly mock current management methods I must have some excellent ideas that I am selfishly keeping to myself.
Continue reading...Adapt Your Digital Workplace to the Gig Economy
There’s nothing like a seasonal break to get people thinking about quitting their company and joining the gig economy. This mode of work is growing vigorously, at a rate of roughly 27 percent more than payroll employees according to one U.S. study.
Continue reading...2017 Contributors of the Year: Sam Marshall
Reading one of Sam Marshall's articles gives his readers an opportunity to step back and see the topic at hand in full: both the good and the bad. Marshall willingly gives praise when called for, but tempers any praise by noting where there's still room for improvement.
Continue reading...Microsoft Is Sending Collaboration Loopy
At Microsoft’s annual Ignite conference in September, the most popular slide was the one that tried to make sense of Office 365. The slide was shown once again at the European SharePoint conference in mid-November. The consensus found it a helpful clarification and thought it made a lot of sense.
Continue reading...Workplace Chatbots: Too Little, Too Soon?
“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964 Workplace chatbots promise to lighten employees' repetitive tasks and tackle information overload, as Andrew Pope and
Continue reading...Workplace Chatbots: Too Little, Too Soon?
“The reaction to ELIZA showed me the enormously exaggerated attributions an audience is capable of making to a technology it does not understand” — MIT professor emiritus Joseph Weizenbaum on the first chatbot created in 1964 Workplace chatbots promise to lighten employees' repetitive tasks and tackle information overload, as Andrew Pope and
Continue reading...5 Levers of Digital Workplace Governance
Picture a busy traffic intersection. In theory, if everyone is a skilled driver and considers others, there's no need for road markings, lights, signs or traffic police. But in practice you need all of these. Last month I argued governance is still necessary for a digital workplace, but
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