We tend to talk about "adoption" a lot in business technology. What I like then about the term "digital literacy" is it puts the focus on enhancing people’s abilities for their own good, rather than learning something to benefit a system or organization.
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Digital Workplace Challenges for 2019
As 2019 kicks off, I see three core challenges that are common to many digital workplaces. These are: Centralized notifications. True enterprise findability. Engaging frontline workers. In essence, all three reflect a growing awareness that employee experience is both intrinsically important and a key to productivity.
Continue reading...2018 Contributors of the Year: Sam Marshall
When he's not advising a client about how to improve their digital workplace, you can usually find Sam Marshall on a bicycle. Or eating yak cheese pizza. Or delivering a conference session about SharePoint intranets. Many of these interests come together in his monthly columns on the site, where
Continue reading...Adding Value to SharePoint Intranets
Over the last few years Microsoft has started talking about SharePoint much more in terms of intranets rather than it being a more general "platform." At Ignite 2018 in September for example, presenters used the phrase "build your modern intranet with SharePoint " at several points, and announced a range
Continue reading...Office 365 Planner: An Unsung Gem in Collaborative Task Management
The Planner collaborative task management tool found in Office 365 is a bit of an underused gem. It's certainly worth calling attention to, particularly after an initial Office 365 launch when people have got used to the basics of OneDrive, SharePoint, Teams, etc.
Continue reading...5 Ideas for a Mobile Digital Workplace
A few years ago, Google was said to divide users into repetitive, bored and urgent. "Repetitive" users are monitoring: a stock price or weather, for example. "Bored" users are killing time, and "urgent" users need specific things like directions to an airport, fast.
Continue reading...5 Great Things About Hierarchies
“The network, rather than organizational units, processes or hierarchies, is the main architecture of work” — Esko Kilpi Hierarchy has a bad reputation. It hangs out with bureaucracy and is a known associate of that miscreant inflexibility. I’m here to say that in a digital age we might actually
Continue reading...Diagnosing Enterprise Search Failures
Three minutes. That's how long it takes before someone complains how awful search is during one of the employee focus groups I run for clients on their digital workplaces. It comes up even if it isn't what I asked about.
Continue reading...6 Success Factors for Workplace Chatbots
Consumer and workplace chatbots share the same technology, but there are some fundamental differences between the two. Consumer chatbots tend to be narrower in focus and deal with high volumes of shallow requests.
Continue reading...Hub Sites Raise SharePoint’s Intranet Potential
Here's a paradox for you: although the majority of enterprise intranets are built on SharePoint, SharePoint historically has had few built-in features that perform basic intranet functions.
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