Tag Archives: sentiment analysis

The Future of Customer Experience Is AI: Are You Ready?

The Future of Customer Experience Is AI: Are You Ready?

“Man and machine always get a better answer than man alone or machine alone.” ― Ginni Rometty, CEO, IBM “The robots are coming, the robots are coming!” said my colleague and artificial intelligence expert Kimberly Nevala in a tongue-in-cheek teaser for her new ebook, “Making Sense of AI.”

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When Artificial Intelligence Sentiment Analysis Meets Yammer

When Artificial Intelligence Sentiment Analysis Meets Yammer

Microsoft is undoubtedly the leader in office productivity software, with generations having now grown up using its Office products suite. Less heralded in the productivity space, however, are the artificial intelligence (AI) capabilities Microsoft has developed over a similar time frame.

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Sentiment Analysis: Know Your Market

Sentiment Analysis: Know Your Market

Since the rise of e-commerce, we've been told to focus on what customers do in their dealings with us. But in the past few years, as we have become increasingly media chatty — social and otherwise — we are “rediscovering” the value of knowing how people feel about us, in

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News You Can Use: Facebook, Vidyard, More

News You Can Use: Facebook, Vidyard, More

The latest in emoting, merging, personalizing and awards from the Golden State, the Tri-City and the Swinging City. Facebook Showing Mixed Emoji That is, it does if you live in either Ireland or Spain. Those two countries will be beta testers for the pilot program of Facebook’s long-awaited update to

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A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics

A ‘Dislike’ for Facebook = A ‘Like’ for Sentiment Analytics

When Facebook makes a change, people listen. And one of its most alluded updates may accelerate the evolution of analytics to improve understanding customer sentiment. Mark Zuckerberg, CEO and founder of Facebook, announced during an open Q&A town hall that an empathy or “dislike” button is being considered.

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