Tag Archives: telecommunications

Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

Amdocs has rolled out an intelligent bot called Smartbot for its digital service provider customers. Powered by aia, Amdocs’ intelligence platform, and Microsoft Cognitive Services, Smartbot is able to engage customers in conversation and perhaps more significantly, can also close transactions for the customers.

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How the Competitive Telecom Industry Is Improving CX

How the Competitive Telecom Industry Is Improving CX

LONDON — Delivering high quality customer experiences has never been more important — particularly in the fiercely competitive telecommunications industry.   As new channels and devices emerge, customers are demanding easier access to a wider range of support options, higher levels of customer service, and of course, reasonable prices.

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