Tag Archives: tobias goebel

How Robotic Process Automation Fits in Your Contact Center

How Robotic Process Automation Fits in Your Contact Center

Automation has introduced efficiency throughout enterprises for decades now.  One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers.

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AI-Driven Enterprise Search Is Closer Than You Think

AI-Driven Enterprise Search Is Closer Than You Think

One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search is simply getting it in the door.  The people building information management solutions have little interest in conversational applications.

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What it Takes to Deliver Successful AI-Driven Search

What it Takes to Deliver Successful AI-Driven Search

Artificial intelligence (AI) promises to deliver enterprises higher efficiency, increased accuracy and greater utilization of corporate information assets.  But these promises can only come true if the AI is built on a solid information architecture.

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How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

Artificial intelligence (AI) isn't a new magic concept.  AI has been kicking around for a while now, though many associate the concept with Alan Turing, who introduced what we know as the "Turing Test " in a 1950 paper, "Computing Machinery and Intelligence.

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