2018 was a major year for chatbots, with the AI-driven helpers popping up everywhere, from Facebook Messenger to Slack to WhatsApp. Our predictions tell us they’ll only become more popular in this upcoming year. If you are thinking about implementing a chatbot, you’ll need a good chatbot builder, a.k.a.
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Studies have shown that empathy is a key when it comes to customer success. Customer experience champions take this idea and run with it, by amplifying the customer voice. They need to be collaborative problem solvers and can’t be scared to get their hands dirty.
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Did you know that by 2020, videos will likely make up 80 percent of internet traffic? No matter what format your content takes, it will need to remain compelling, candid and consistent.
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Pundits have been saying for years now that customer experience will be the basis on which most companies compete. And from the look of financial services, the pundits were speaking the truth.
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This week, many of our readers took a trip down memory lane with the top 10 articles about Sharepoint and Office 365 in 2018. Prepare to get recapped. Below, you’ll also find our top articles, resources and events from the week of Dec. 31, 2018 through Jan. 4, 2019.
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Earlier this month, IBM announced it was shedding many of its legacy software platforms in a deal with HCL valued at $1.8 billion. The transaction is expected to close by mid-2019, with a potential market worth more than $50 billion.
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This week, CMSWire readers (metaphorically) duked it out when it came to the freemium project management tools Trello and Asana.
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One year after contributor Joe Shepley looked at the then fresh OpenText—Documentum buy, he checks in to see what's happened in the ensuing months. The verdict? He stands by his original assessment.
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Life is changing for copywriters due to larger reach and thus, larger scale requirements for quality content. Because of this, AI is stepping up to the plate as copywriters’ new creative assistant. Tools such as Grammarly, Quill and Wordsmith are utilizing AI technology to give content marketers an edge.
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With the largest deal of tech mergers and acquisitions, many of our readers what IBM’s $34B acquisition of Red Hat means for current users. Staff reporter Dom Nicastro dug into the situation with Nintex chief evangelist Ryan Duguid and others in our most read article of the week, below.
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