Microsoft Teams and Slack recently introduced new integrations which brought Office 365 apps into the Slack workspace. And while it may seem like a big deal, this actually isn't the first time the two have come together. Catch up on the news in our top article of the week, below.
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Employee freeze getting you down? An increasing amount of evidence continues to point to the direct correlation between employee experience and customer experience. In fact, companies with happy employees also see 81 percent higher customer satisfaction.
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Whew, this week flew by, didn’t it? Have no fear, our weekly article, resource and events recap is here. Our top article explored why many RPA implementations fail, with failure rates ranging from 30 to 50 percent, according to Ernst & Young.
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A 2018 Deloitte survey found more than half of US consumers use voice technology regularly in their personal lives. How can businesses harness the technology to help with customer experience? Our top article of the week explores this idea and more.
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2018 was a major year for chatbots, with the AI-driven helpers popping up everywhere, from Facebook Messenger to Slack to WhatsApp. Our predictions tell us they’ll only become more popular in this upcoming year. If you are thinking about implementing a chatbot, you’ll need a good chatbot builder, a.k.a.
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Studies have shown that empathy is a key when it comes to customer success. Customer experience champions take this idea and run with it, by amplifying the customer voice. They need to be collaborative problem solvers and can’t be scared to get their hands dirty.
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Did you know that by 2020, videos will likely make up 80 percent of internet traffic? No matter what format your content takes, it will need to remain compelling, candid and consistent.
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Pundits have been saying for years now that customer experience will be the basis on which most companies compete. And from the look of financial services, the pundits were speaking the truth.
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This week, many of our readers took a trip down memory lane with the top 10 articles about Sharepoint and Office 365 in 2018. Prepare to get recapped. Below, you’ll also find our top articles, resources and events from the week of Dec. 31, 2018 through Jan. 4, 2019.
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Earlier this month, IBM announced it was shedding many of its legacy software platforms in a deal with HCL valued at $1.8 billion. The transaction is expected to close by mid-2019, with a potential market worth more than $50 billion.
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