Tag Archives: workplace culture

How Good Employee Practices Feed Into Great Customer Experiences

How Good Employee Practices Feed Into Great Customer Experiences

The service-profit chain is a widely adopted business theory that states that companies should take care of their employees first, because doing so will result in employees delivering a better customer experience, creating loyal customers who generate greater profits. The theory was originally put forth in a Harvard Business Review article in 1994, but

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Quality Workplace Cultures Align Talent, Technology and Teamwork

Quality Workplace Cultures Align Talent, Technology and Teamwork

Balance sheets are not the sole determinants of success for today’s organizations. Leaders envision growing earnings and customer satisfaction while they create greater efficiencies and reduce costs. Achieving those goals in parallel requires quality and performance excellence.

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Digital Workplace Culture: What Works, What’s Broken?

Digital Workplace Culture: What Works, What's Broken?

The need for a healthy workplace culture is nothing new.  But as brands wave goodbye to water cooler conversations and welcome emoji-laced messaging, fostering a culture of cohesion and productivity among employees working across timezones is easier said than done. But as Digital Workplace Group researcher Beth Gleba wrote,

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How Women Can Make Their Voices Heard in the Modern Workplace

How Women Can Make Their Voices Heard in the Modern Workplace

Editor's note: Epicor, provider of cloud-first enterprise resource planning (ERP) solutions, has increased the number of female senior leaders — vice president and higher — 50 percent in the past year. One of Epicor’s recent additions is Jignasha Amin Grooms, senior vice president of Human Resources. Here she shares her thoughts on ways women in the workplace can make themselves heard. Many women believe they have to prove themselves, a belief that permeates both their personal and professional lives.

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